Terms and Conditions (T&C)

Booking & Payment Terms

  • Booking Submission: Submit bookings at least 48 hours prior to your event.

  • Site Visits (Location Survey) Site visits are permitted prior to booking during the following hours:

    • Wednesdays: 07:00 – 17:00

    • Fridays: 07:00 – 11:00 and 13:00 – 17:00

    • Contact the admin to schedule your visit.
  • Deposit (DP): A deposit must be paid within 30 minutes of invoice issuance to secure the booking slot. The deposit will be forfeited if not paid within this 30-minute timeframe.
  • Full Payment:
    • For bookings made 7+ days before the event: Full payment must be settled at least 7 days (H-7) prior to the event.
    • For bookings made less than 7 days before the event: Full payment (100%) is required immediately.
  • Expired Payments: Missed payment deadlines will result in expired payment links and automatic cancellation of the booking.
  • Rescheduling: Changes to booking details must be requested 48 hours in advance. You may only reschedule your booking once.
  • No-Shows: No-shows without prior notice will result in a forfeited booking with no refund, and you will be blacklisted from future reservations.

Studio Guidelines

  • It is prohibited to use the studio address for sending or storing goods from outside parties without prior approval/permission from us.
  • Due to limited on-site staff, all loading and setup activities must be conducted independently by the tenant.
  • Rental Duration: Setup and clean-up times are included in your total rental duration. Overtime will incur additional charges.
  • Cleanliness: Vacate the studio on time and leave the space completely clean and free of trash.
  • It is not permitted to use, move, rearrange, or attach any decorations or properties within the studio without prior permission from our team, including any activities that may cause damage to the property, walls, floors, furniture, or other studio facilities.
  • Studio Policies:
    • Shoes are not permitted indoors.
    • Food and drinks are restricted to the pantry area.
    • Smoking and vaping are strictly prohibited everywhere.
    • Pets are allowed outdoors only, must remain leashed, and owners must clean up after them.
  • Parking: Free parking is available for up to 6 cars. Additional cars are subject to an IDR 50,000 valet fee per vehicle.
  • Prohibited Items: Weapons, alcohol, and drugs are strictly forbidden and will be reported to the authorities.
  • Special Approvals: Moving property, installing decorations, setting up booths (max 1.5m x 1m, 2000W), commercial filming, and operating drones require written management approval.
  • Storage: Overnight storage costs IDR 100,000 per night.

Syarat Booking & Pembayaran

  • Pengajuan Booking: Booking wajib diajukan minimal 48 jam sebelum acara berlangsung.
  • Survey Lokasi Survey lokasi dapat dilakukan sebelum booking pada jam berikut:
    • Rabu: 07.00 – 17.00
    • Jumat: 07.00 – 11.00 dan 13.00 – 17.00
    • Silakan hubungi admin untuk menjadwalkan kunjungan.
  • DP: DP wajib dibayarkan maksimal 30 menit setelah invoice diterbitkan untuk mengamankan slot booking. Jika melewati batas waktu tersebut, booking otomatis dibatalkan.
  • Pelunasan:
    • Untuk booking H-7 atau lebih sebelum acara: Pelunasan wajib dilakukan maksimal 7 hari sebelum acara.
    • Untuk booking kurang dari 7 hari sebelum acara: Pembayaran penuh (100%) wajib dilakukan langsung.
  • Pembayaran Kedaluwarsa: Keterlambatan pembayaran akan menyebabkan link pembayaran kedaluwarsa dan booking dibatalkan otomatis.
  • Reschedule: Perubahan jadwal wajib diajukan minimal 48 jam sebelumnya. Reschedule hanya dapat dilakukan satu kali.
  • No Show: Ketidakhadiran tanpa pemberitahuan sebelumnya akan menyebabkan booking hangus tanpa refund dan akun akan masuk blacklist untuk reservasi berikutnya.

Peraturan Studio

  • Dilarang menggunakan alamat studio untuk pengiriman atau penyimpanan barang dari pihak luar tanpa izin dari kami.
  • Karena keterbatasan staf di lokasi, seluruh proses loading dan setup dilakukan secara mandiri oleh penyewa.
  • Durasi Sewa: Waktu persiapan dan bersih-bersih sudah termasuk dalam durasi sewa. Kelebihan waktu akan dikenakan biaya tambahan.
  • Kebersihan: Studio wajib dikosongkan tepat waktu dan ditinggalkan dalam kondisi bersih tanpa sampah.
  • Tidak diperbolehkan menggunakan, memindahkan, mengubah posisi, atau memasang dekorasi/properti apa pun di area studio tanpa izin tim kami, termasuk aktivitas yang dapat merusak properti, dinding, lantai, furnitur, maupun fasilitas studio lainnya.
  • Peraturan Studio:
    • Tidak diperbolehkan memakai alas kaki di dalam ruangan.
    • Makanan dan minuman hanya diperbolehkan di area pantry.
    • Merokok dan vape dilarang di seluruh area.
    • Hewan peliharaan hanya diperbolehkan di area outdoor, wajib menggunakan leash, dan pemilik bertanggung jawab membersihkan kotorannya.
  • Parkir: Parkir gratis tersedia untuk maksimal 6 mobil. Mobil tambahan akan dikenakan biaya valet Rp50.000 per kendaraan.
  • Barang Terlarang: Senjata, alkohol, dan narkoba dilarang keras dan akan dilaporkan kepada pihak berwajib.
  • Izin Khusus: Pemindahan properti, pemasangan dekorasi, booth (maks. 1,5m x 1m, 2000W), kebutuhan shooting komersial, dan penggunaan drone wajib mendapatkan izin tertulis dari manajemen.
  • Penyimpanan Barang: Penyimpanan barang menginap dikenakan biaya Rp100.000 per malam.